Anti-Fraud Policy

Effective Date: January 2025

At EcommerceSEOAgency.co.ke, we are committed to conducting business with the highest level of integrity and transparency. As a registered ecommerce-focused digital marketing agency, we maintain a zero-tolerance policy for fraud — including any form of financial deception, identity misrepresentation, digital misuse, or abuse of our services, personnel, or intellectual property.

This Anti-Fraud Policy outlines our commitment to fraud prevention, defines unacceptable behaviors, and sets clear consequences for any breach. It also demonstrates to our clients, partners, and stakeholders that we are proactive in securing both our internal systems and the business relationships we maintain.

1. Purpose and Objectives

The objective of this policy is to:

• Prevent fraud in all forms before it occurs

• Detect suspicious behavior early through system and behavioral monitoring

• Respond swiftly and legally to any act of fraud, deception, or misrepresentation

• Protect our clients, data, intellectual assets, and financial infrastructure

Fraud damages trust, wastes agency time, and undermines the integrity of service-based relationships. This policy exists to eliminate tolerance for such behavior.

2. Scope of This Policy

This policy applies to:

• All clients (past, present, or prospective) of EcommerceSEOAgency.co.ke

• All employees, consultants, subcontractors, and agency partners

• Any individual or business interacting with our tools, deliverables, platforms, or services

• All modes of engagement, including website usage, service requests, invoicing, and communication via email, chat, or embedded forms

3. Definition of Fraud

Fraud is defined as any intentional deception or misrepresentation carried out for the purpose of securing unfair or unlawful financial or operational gain from the agency. It includes but is not limited to:

• Submitting false or stolen credit/debit card details

• Initiating chargebacks on valid services rendered

• Falsely claiming non-receipt of services

• Using fake identities, business names, or documentation

• Pretending to represent a legitimate business or agency partner

• Sharing or reselling proprietary reports, audits, SEO plans, or web assets

• Unauthorized access or manipulation of internal platforms, reports, or project tools

• Exploiting service trials, audits, or demo offers for repeat misuse

Even if no direct financial loss is incurred, any attempt to exploit trust, evade accountability, or misuse our intellectual property is considered a form of fraud under this policy.

4. Specific Fraud-Related Violations We Monitor

To protect the integrity of our operations and maintain fairness for all stakeholders, we actively monitor and investigate the following:

a) Chargeback Abuse

Clients who initiate payment disputes or chargebacks without prior communication or valid basis will be considered in breach of our business terms and subject to formal action. We retain full rights to submit all contractual evidence, email logs, deliverables, and consultation records to the payment processor, your financial institution, and legal counsel.

Penalty: Immediate service termination, blacklisting, and legal collection proceedings if necessary.

b) Identity Fraud

We reserve the right to request identity or business verification documents (e.g., government ID, business registration certificates) during onboarding. Impersonating a legitimate brand or individual, or falsifying business ownership, will result in permanent account suspension.

Penalty: Cancellation of services, denial of refund, and reporting to legal authorities.

c) Service Misuse and Unauthorized Resale

Clients are prohibited from reusing, modifying, selling, or redistributing any deliverable created by our team (e.g., SEO strategies, content plans, site audits, keyword frameworks) without explicit written consent.

Penalty: DMCA takedown, intellectual property infringement action, and monetary recovery claim.

d) Fake Leads or Requests

Submitting service inquiries, onboarding forms, or quote requests using false identities for competitive research, phishing, or platform manipulation is strictly prohibited.

Penalty: IP tracking, reporting to the relevant digital fraud databases, and legal escalation.

5. Fraud Prevention & Internal Measures

We have implemented several internal protocols to detect and mitigate fraud risks:

• AI-based behavior analysis on form submissions and account logins

• Secure payment gateways with multi-factor authentication and transaction logging

• Audit trails for all email, invoice, and delivery communications

• Strict access control for shared client dashboards, reports, and deliverables

• Third-party verification tools for email, identity, and domain validation

Clients demonstrating unusual or suspicious behavior may be flagged for additional verification before services resume.

6. Reporting Fraud or Suspicious Activity

We encourage all clients and third parties to report any form of suspected fraud involving our brand, content, payment systems, or project interfaces.

To file a report, please contact:

Email: sales@ecommerceseoagency.co.ke
Reports are kept confidential and reviewed by our compliance lead within 3 business days.

7. Enforcement and Penalties

If a client, contractor, or any other party is found guilty of fraud:

• We reserve the right to immediately terminate any service agreement

• All access to digital portals, strategies, and content will be revoked

• We may pursue civil or criminal litigation, including recovery of funds, legal fees, and damages

• The offending party may be reported to their payment provider, web host, domain registrar, or local authorities, as applicable

Note: Any attempt to retaliate, defame, or misrepresent our business in response to enforcement actions may also trigger defamation or cyberharassment claims.

8. Legal Recourse and Jurisdiction

This policy is enforceable under applicable Kenyan and international commercial law, including the Kenya Cybercrimes Act (2018) and applicable clauses under consumer protection and e-commerce laws in jurisdictions where our clients reside.

Any legal dispute arising from this policy will be handled in Nairobi, Kenya, unless otherwise agreed in a signed contract.

9. Policy Acceptance

By using our website, requesting a service quote, or submitting payment to EcommerceSEOAgency.co.ke, you affirm that you have read and understood this Anti-Fraud Policy and agree to its terms in full.

10. Contact Information

For legal correspondence, policy questions, or incident reporting:

Ecommerce SEO Agency
Email: sales@ecommerceseoagency.co.ke
Website: www.ecommerceseoagency.co.ke