Effective Date: January 2025
At EcommerceSEOAgency.co.ke (hereinafter “we,” “our,” or “the Agency”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with us online, including through this website or via our services.
This agency is a specialized vertical operated under a registered digital marketing consultancy based in Kenya. Our goal is to empower ecommerce brands with performance-driven SEO and paid media strategies, and in doing so, we prioritize the security and responsible use of your data.
1. Who We Are
EcommerceSEOAgency.co.ke is a niche agency providing ecommerce SEO, content marketing, website development, and Google Ads services. It operates as part of a legally registered digital marketing firm headquartered in Kenya and serves businesses both locally and internationally.
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Website: www.ecommerceseoagency.co.ke
2. What Information We Collect
We collect two types of data: personal data (provided directly by you) and automated data (collected through cookies or tracking tools).
a) Personal Information You Voluntarily Provide
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Full Name
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Email Address
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Phone Number
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Business or Company Name
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Inquiry Details or Project Descriptions
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Billing Information (for paid services)
b) Automatically Collected Information
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IP Address
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Geographic location
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Device and browser details
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Pages visited and duration on site
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Cookies and tracking pixels (e.g., Google Analytics, Facebook Pixel)
3. How We Use Your Information
We use the data collected for the following legitimate purposes:
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To respond to inquiries and service requests
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To schedule consultations or strategy sessions
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To send service updates, marketing communications, or resources (only with consent)
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To issue invoices and manage billing
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To analyze user behavior for website improvements
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To protect our website and prevent fraud or abuse
We do not sell, rent, or trade your personal data.
4. Legal Basis for Processing
We rely on the following legal grounds to process personal data:
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Consent – where you provide explicit permission (e.g., form submissions)
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Contractual Necessity – to deliver services or fulfill an agreement
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Legitimate Interests – to improve service delivery and user experience
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Compliance with Legal Obligations – where required by Kenyan or international law
5. Use of Cookies and Tracking Tools
This website uses cookies and third-party scripts to improve performance, analyze traffic, and personalize content.
Cookies help us:
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Understand site usage
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Retarget ads based on interest
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Improve functionality across devices
You may disable cookies via your browser settings, although some site features may not function optimally.
6. Third-Party Services We Integrate
We use trusted tools and platforms including:
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Google Analytics – site performance and behavior tracking
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Facebook Pixel – conversion tracking and remarketing
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Google Tag Manager – tag deployment
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Bookly – appointment scheduling
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Email Service Providers – for follow-ups or newsletters (if opted in)
Each third-party service provider is subject to its own privacy terms and is selected for GDPR/Kenyan data compliance.
7. Data Storage and Security
We store personal data securely using encrypted servers and access controls. Our security practices include:
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SSL encryption across all pages
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Encrypted backups
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Restricted admin access based on role
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Timely software and plugin updates
We take reasonable steps to safeguard data from unauthorized access, alteration, or destruction.
8. International Transfers
If you are located outside Kenya, please note that your data may be transferred to, stored, or processed in countries where we or our service providers operate. We ensure appropriate safeguards are in place to protect your information.
9. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time unless legal obligations prevent it.
10. Your Rights as a Data Subject
Under applicable data protection regulations, you have the right to:
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Request access to your personal data
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Correct or update inaccurate data
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Request erasure (“right to be forgotten”)
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Withdraw previously given consent
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Object to processing or restrict usage in certain circumstances
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File a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya
To exercise these rights, contact us at sales@ecommerceseoagency.co.ke.
11. Children’s Privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe we’ve collected such data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our services, or privacy practices. Any updates will be posted on this page with a revised effective date.
We recommend reviewing this policy periodically for any changes.
13. Contact Us
For any privacy-related inquiries or concerns, please reach out to us at:
Ecommerce SEO Agency
Website: www.ecommerceseoagency.co.ke
Email: sales@ecommerceseoagency.co.ke