Terms Of Use

Effective Date: January 2025

Welcome to EcommerceSEOAgency.co.ke (“the Website”), a niche digital marketing platform operated by a registered consultancy firm in Kenya. These Terms of Use (“Terms”) govern your access to and use of the Website, its content, and any services we provide directly or indirectly through it.

By visiting this Website, submitting a form, requesting a service, or engaging with our content in any capacity, you agree to abide by these Terms. If you do not agree, kindly exit the Website and refrain from using any of our services.

1. Who We Are

EcommerceSEOAgency.co.ke is a vertical of a legally registered digital marketing agency that provides specialized SEO and paid media services for ecommerce brands. Our core services include:

• Ecommerce SEO strategy and implementation

• Ecommerce website design and development

• Content marketing for product-driven businesses

• Google Ads and Merchant Center campaigns

• Conversion rate optimization

• Technical audits and reporting

2. Acceptance of Terms

These Terms of Use constitute a legally binding agreement between you (“the user” or “client”) and us (“the agency,” “we,” or “our”). By accessing the site or engaging with our services, you affirm that you are:

• At least 18 years old, or

• A duly authorized representative of a registered business entity

Use of our site and services is conditional on compliance with these terms. Violations may result in suspension or termination of access.

3. Scope of Services

We offer advisory, content, technical, and paid marketing services tailored for ecommerce businesses. Engagements may be in the form of:

• One-time projects (e.g., audits or web design)

• Monthly retainers (e.g., SEO implementation, content delivery)

• Strategy consulting and reporting

All services are subject to a formal agreement or quote outlining deliverables, timelines, and payment terms. No guarantees are made regarding keyword rankings, traffic volume, conversions, or revenue uplift unless explicitly stated in writing.

4. Use of the Website

You agree not to use the Website for:

• Unlawful, fraudulent, or malicious purposes

• Sending spam or unsolicited communications

• Attempting to gain unauthorized access to servers, databases, or protected areas

• Transmitting malware, viruses, or code designed to disrupt functionality

• Mining data or scraping content using bots or automated tools

We reserve the right to block access, report abuse, and pursue legal remedies if you breach these provisions.

5. Intellectual Property Rights

All content on the Website — including graphics, text, code, downloadable resources, service descriptions, blog posts, and layouts — is the intellectual property of EcommerceSEOAgency.co.ke or its content suppliers.

You may not:

• Copy, reproduce, modify, republish, or distribute content

• Use our brand, logo, or any identifying marks without written permission

• Create derivative works based on our website content

Exceptions are granted only for personal, non-commercial use with attribution.

6. User-Submitted Information

If you submit any information via forms (e.g., contact forms, quote requests), you:

• Warrant that the information is accurate and legally yours to share

• Acknowledge that the information may be stored, reviewed, and used to contact you about our services

• May opt out of marketing communications at any time

Use of submitted data is subject to our Privacy Policy.

7. Third-Party Tools and Integrations

We use secure third-party platforms to enhance our operations, including:

• Google Analytics – for traffic and behavior tracking

• Facebook Pixel – for retargeting and conversion tracking

• Bookly – for appointment scheduling

• Mailchimp or equivalent – for opt-in email marketing

• Payment gateways (if applicable) – for invoicing and payment processing

We do not control the privacy or data handling practices of these third parties and recommend reviewing their terms and policies independently.

8. Engagement Terms and Payment

All service engagements are subject to:

• Signed contracts or agreed quotations

• Payment according to invoiced milestones or retainers

• Clear project scope and deliverables set at initiation

Unless otherwise stated, payment is due in advance of service commencement. We reserve the right to suspend services for late or non-payment. Services may be terminated without refund if you breach the engagement terms.

9. Refunds and Cancellations

Due to the digital and strategic nature of our services, all payments are considered final and non-refundable, except as detailed in our Refunds Policy.

Any requests for refunds or service pauses must be submitted in writing and will be reviewed on a case-by-case basis.

10. Limitation of Liability

To the maximum extent permitted by law, EcommerceSEOAgency.co.ke shall not be liable for:

• Loss of profits or business opportunities

• Delays caused by third-party platforms (e.g., Google updates, server issues)

• Temporary service interruptions

• Errors resulting from incorrect information submitted by the client

• Results that do not meet client expectations due to external market conditions

Your sole remedy for dissatisfaction with the Website or services is to discontinue use.

11. Termination of Access

We reserve the right to terminate or restrict access to the Website or suspend service delivery at our discretion, especially in cases of:

• Non-payment

• Violation of our Terms

• Abuse of our team or platform

• Legal or regulatory obligations

Termination does not release you from any financial obligations incurred prior to the date of termination.

12. Governing Law & Jurisdiction

These Terms of Use shall be governed by and construed under the laws of the Republic of Kenya. Any legal action or proceeding shall be brought exclusively in the competent courts located in Nairobi, unless otherwise agreed in writing.

13. Modifications to the Terms

We reserve the right to update or revise these Terms of Use at any time. Updates will be posted on this page with a revised effective date. Continued use of the Website after such changes constitutes your acceptance of the modified terms.

We recommend reviewing this policy regularly.

14. Contact Information

If you have any questions about these Terms, or if you wish to discuss a formal engagement:

Ecommerce SEO Agency
Email: sales@ecommerceseoagency.co.ke
Website: www.ecommerceseoagency.co.ke